FQA

Q: What is the length of the video?

A: Video duration is approximately 40 - 60 seconds. This is the best length to share video messages with friends on social media.

Q: When can I receive the video?

A: Delivery time for your order is 2-3 , or 1-2 business days for expedited options.

Q: How to get the video?

A: We will email you the video.

Q: I can't find my video!

A: Please check your email, including your spam folder. If you are still unable to locate your video, please contact us and we will assist you in locating it.

Q: Can I get a refund?

A: Unfortunately there are no refunds. Each shot is specially customized to your wishes. In case of special circumstances, please contact us via email: info@joysprisea.com